Getting the Most Out of Your NSOLVIA Salesperson

Your digital salesperson is installed and reading your catalog. Now what? This quick-start guide shows you exactly how to get the best results — better product descriptions, the right pages on your site, and how to test that everything is working. Follow these five steps and your salesperson will be closing sales within hours.

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1. Write Better Product Descriptions

Your digital salesperson sells based on what it knows — and it reads from your published product descriptions. The more detail you give, the better it guides shoppers to the right product.

What to include in every product description:

• Materials — "100% organic cotton" not just "cotton"
• Sizes available — list every size with fit notes (runs small, true to size, relaxed)
• Colors — name each color option explicitly
• Use cases — "great for gym sessions" or "perfect for everyday wear"
• Care instructions — machine wash, hand wash, dry clean

Here's the difference between a weak description and one that sells:

Weak: "Nice jacket. Comfortable. Good for everyday."

Strong: "Lightweight bomber jacket. 100% nylon shell with polyester lining. Available in S, M, L, XL (runs true to size). Colors: Black, Navy, Olive. Water-resistant. Great for commuting and casual outings. Machine washable."

The second description gives your digital salesperson everything it needs to recommend the right product, answer size questions, and guide the shopper to a purchase. The first gives it almost nothing to work with.

2. Set Up Your Key Pages

Your digital salesperson can answer policy questions — but only if that information exists on your site. Make sure these pages are published and clearly written:

• /shipping — delivery times, costs, regions covered
• /returns — return window, conditions, refund process
• /faq — common questions about your brand and products

Without these pages, your salesperson cannot answer questions about your policies. It will redirect the shopper to contact you directly — and that can cost you a sale.

Think of it this way: every page you publish is another thing your digital salesperson can confidently talk about. The more complete your site, the more complete the selling experience.

3. What Your Salesperson Handles vs. What You Handle

Your digital salesperson is built for guided selling — not back-office operations. Here's a clear breakdown:

Your salesperson handles:

• Product questions (sizes, colors, materials, use cases)
• Personalized recommendations based on shopper needs
• Multi-turn guided selling — turn by turn, toward a purchase
• Shipping and return policy info
• Use-case guidance ("Is this good for the gym?")

You handle:

• Order status and tracking
• Real-time stock changes
• Payment and billing issues
• Custom or bulk orders
• Account management

When your salesperson can't help with something, it directs the shopper to your contact info. Make sure your email or support link is visible on your site.

4. How to Test Your Digital Salesperson

After installation, open your store in an incognito window and try these 5 test conversations:

1. Walk through a full purchase — pick any product and let your salesperson guide you to the sale. This is the most important test.
2. "I need a gift under $50" — tests recommendation and price awareness
3. "What size should I get? I'm usually a medium" — tests size guidance
4. "What does this page sell?" — tests catalog and page awareness
5. "How long does shipping take?" — tests policy knowledge

How to know it's working well:

• Responses are specific to your products — not generic
• It asks follow-up questions instead of listing products
• It guides the conversation toward a purchase, turn by turn

If the assistant isn't showing up yet, give it a few more minutes — the snippet loads asynchronously on first load.

5. Your First 24 Hours

Minutes 0–60: Catalog sync. After you install the snippet, your digital salesperson reads your entire published product catalog automatically. This takes 30–60 minutes depending on catalog size. No manual training needed.

Hours 1–6: Early conversations. Your salesperson is live and selling. First conversations may be solid but not perfect — that's normal. It's already working with your full catalog.

Hours 6–24: Fully up and running. By now your digital salesperson knows your catalog thoroughly. It handles multi-turn guided selling conversations, answers policy questions, and works the sale 24/7.

If something doesn't look right, reach out — we respond within 24 hours at team@nsolvia.com.

Ready to See It in Action?

Try the live demo on a real store →

Or explore your plan options — NSOLVIA Starter at $29.99/month and NSOLVIA Growth at $49.99/month. Both include a 14-day free trial, no credit card required.

NSOLVIA works across storefront platforms — Shopify, WooCommerce, Wix, Squarespace, and more. Simple install. No manual training. Your digital salesperson reads your published catalog on its own.

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